Brief description :
We are seeking a highly motivated and customer-focused Sales Associate to join our UK-based Appliance Repair Company. As a Sales Associate, you will be responsible for promoting our appliance repair services to potential customers, building strong relationships, and driving sales growth. Your primary goal will be to generate leads, convert them into sales, and contribute to the overall success of our business.
Responsibilities:
- Identify and target potential customers within assigned territories or leads provided by the company.
- Conduct outbound sales calls to prospects, introducing our appliance repair services and generating interest.
- Build and maintain strong relationships with customers, understanding their needs and offering appropriate solutions.
- Provide accurate information and advice to customers regarding appliance repair options, pricing, and service details.
- Effectively communicate the value proposition of our services, highlighting the expertise and reliability of our technicians.
- Coordinate with the scheduling team to book appointments and ensure efficient allocation of resources.
- Collaborate with the technical team to address customer inquiries, service-related issues, and provide timely resolutions.
- Utilize CRM software to track sales activities, update customer information, and maintain accurate records.
- Stay up-to-date with industry trends, competitor activities, and product knowledge to effectively position our services in the market.
- Meet or exceed assigned sales targets and contribute to overall team objectives.
- Participate in sales training programs and continuous professional development activities to enhance sales skills and knowledge.
Preferred skills
- Proven experience in sales or customer service, preferably in a similar industry.
- Excellent communication skills, both verbal and written, with the ability to engage and persuade customers effectively.
- Strong interpersonal skills and the ability to build rapport with customers.
- Results-oriented mindset with a demonstrated track record of meeting or exceeding sales targets.
- Self-motivated and target-driven, with the ability to work independently and as part of a team.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
- Familiarity with CRM software and proficiency in using sales tools to track and manage customer interactions.
- Knowledge of household appliances and their repair processes is a plus.
- A positive attitude, resilience, and the ability to handle objections or challenging customer situations professionally.
- Flexibility to work occasional evenings or weekends as needed.
