Customer Service Associate
Brief description :
We are looking for a self-motivated and reliable individual, with a genuine passion for customer service.
We are a group company spanning across 4 continents with our core product being Insurance services,
In addition to our primary offerings of insurance, risk management, reinsurance, and underwriting, our group firms also engage in venture capital, Insurtech, Fintech, and Environmental and Social Governance sectors.
We want to deliver great customer service to all our customers. Our Advisors are the focal point for our customers to help manage and resolve their queries. You’ll play a vital role in providing effective and efficient solutions for our customers.
Not only will you be taking inbound calls from our customers, you will also have a responsibility to manage their journey from beginning to end ensuring that they have a positive experience with us. You'll do this by finding out the best way to solve their problem that meets both their needs and the needs of our business. We’ll also ask you to look at what we do and how we can improve our service to our customers in the future, you’ll do this by ensuring that we treat our customers in a fair and reasonable manner and find out the best way to get each problem solved.
Comprehensive training will be given when you start, as well as ongoing support throughout your career.
Shift Timing: 1:30pm-11:00 pm