Key Account Manager_EduTech
Brief description :
Key Account Manager_EduTech _4+ Years
We’re a global EdTech company that provides easy-to-use platforms and high-quality content to support organisations to ‘go digital!’. Olive Group has operations spanning the globe and has extensive experience in delivering Education Technology projects. We offer an opportunity to transform the whole educational delivery process into a Virtual Learning Environment, using the most cutting-edge technologies including, Virtual Classrooms, Artificial Intelligence and Immersive Content. Digitisation is changing the world as we know it and Olive Group is focused on helping Educational and Training organisations succeed in this fast-changing landscape.
As an award winning innovative global educational technology company that has partnered with Microsoft, we deliver a 360 degree solution to educational and training organisations.
Who we work with:
Further Education Colleges
Higher Education Institutions
Private Training Providers
Individual Brand Ambassadors
And much more...
Who we are looking for:
We are looking for a special person who will be the Key Point of Contact for our education and training clients. These clients will range in size, so you'll have a few larger (Key) accounts, along with smaller providers to nurture and support.
You’ll work closely with our sales teams to ensure we provide the right solutions for our clients. You’ll then take the reins and work closely with our project managers and support teams to ensure the solution is delivered on time and to specification.
After handover you will be the key point of contact, strategically working with the client to ensure the product continues to deliver, whilst also nurturing opportunities to strengthen and grow our support for the client.
We are looking for someone who understands our clients ways of working and the challenges they face. We want you to be able to relate to key stakeholders in colleges, universities, training providers and awarding bodies. So you might have experience as a curriculum or subject leader, an account manager for a Learning Management Software company, as a seller of Virtual Learning Environments or even someone involved in quality assurance. If you don’t, don’t worry, most importantly, you’ll have a good understanding of the education sector, the learner journey, an overview of funding and quality assurance.
Whoever you are, we are looking for people who are driven to help others to excel, are passionate about education technology, love to create solutions, get things done and are great communicators.
This is a fantastic opportunity to join a fast growing, market leading Global EdTech company. The right person will be an ambitious, organised, target driven individual looking to be part of a fast-moving team on a high growth trajectory.
If this sounds like you and you hit most of the attributes we are looking for then we’d love to hear from you!
What a day might look like
You will be the key point of contact for multiple clients. These will range in size, so you'll have a few larger (key) accounts, and smaller providers to nurture and support.
You’ll be dealing with senior decision makers in some of the largest and fastest growing organisations within the Enterprise & Public Sectors.
To visit customers as needed and when relevant to establish and build meaningful relationships to deliver value.
You will ensure that they are able to get the very best out of the platform in line with their business needs, along with the ability to identify and develop further opportunities from our other products.
you may be onboarding a new provider and delivering training to it's staff (Training can and should be constant)
you may be giving a refresher session to new starters of your client,
you could be fixing and solving issues
You could even be involved at a more strategic level demonstrating how our product can adapt and grow with the direction of the provider and the ever changing marketplace of further education.
The ability to understand and articulate Olive’s product portfolio on a value, technical and commercial basis, turning a complex set of products into tangible benefit to customers
Developing long term strategic relationships with the account base.
Account planning – work with each account to produce annual account plans that achieve growth aligned to the targets
Working closely with internal stakeholders to uphold excellent customer service acting as a guardian of the customer experience.
Product and Market knowledge – understands the product landscape of solutions and services and how they fit in the marketplace.
People management skills.Ensure the team performs to the highest standards of client service as elaborated.
Scale up the capabilities of the team members to achieve Organisational goals
Ensure best practices are followed across the teams and that all the team members are cross trained.
Understanding of education sector and challenges
Knowledge of LMSs, VLEs, and education technology
Experience of working with or for educational institutions and/or training providers and/or awarding organisations.
Excellent deal/ stakeholder management.
Team player – embraces and enhances the team ethos.
The ability to understand and articulate Olive’s product portfolio on a value, technical and commercial basis, turning our products into tangible benefits to our customers
Passionate about driving customer values and revenue
Experience of managing customer relationships
Ideally familiar with the EdTech software landscape
Ideally a high level of knowledge in vocational assessment, verification and/or management of assessment centre processes
Excellent communication skills (written, verbal and nonverbal)
Excellent listening skills to understand exactly what customers require
An ability to work well under pressure; and within a changing business environment
Willingness to travel to customer sites for visits/demonstrations (when permitted)
Excellent presentation skills, being able to address large groups of people confidently
Rapport building, creating working relationships with people at all levels within an organisation, with the ability to identify and work with key decision makers
Ability to work in a team and driven to work towards own objectives
Excellent organisation and time-management skills
Willingness to learn new skills, to expand knowledge and experience of accounts, with the view to developing larger accounts
Confident IT literacy including CRM systems. Previous experience of using OneFile is advantageous.