Client Happiness Officer
Brief description :
We are currently seeking a Client Happiness Officer who will be responsible for establishing and maintaining relationships with our clients. Your main responsibility will be to interact with current clients, addressing any issues or difficulties that may emerge to ensure they are satisfied with our services.
Your objective will be to assist us in preserving our revenue streams and maintaining our client base for the long term.
Establish connections with designated personnel within our client base.
Serve as the primary contact for complaints and elevate concerns to the relevant channels when necessary.
Offer guidance to them on profitable solutions available within our range of services.
Schedule regular meetings with them to ensure that they are updated.
Help marketing team up-sell or cross-sell services and products.
Study competition to find new ways to retain them.
Work together with internal departments and discuss about potential opportunities.
All applications are to be sent by clicking the following link in our website.