IT Outbound Telesales - Remote
Brief description :
Roles and Responsibilities
- Initiate outbound sales calls to prospective customers from provided lists, databases, or leads generated through marketing efforts.
- Identify and qualify potential sales opportunities.
- Develop a comprehensive understanding of the products or services offered by the company.
- Communicate product features, benefits, and pricing effectively to potential customers.
- Deliver a compelling and persuasive sales pitch to capture the interest of potential customers.
- Highlight the value and solutions that the product or service can provide.
- Engage in active listening to understand the needs, preferences, and pain points of potential customers.
- Tailor product recommendations to address specific customer requirements.
- Address customer objections and concerns with confidence and provide information or solutions to overcome objections.
- Maintain a positive and professional attitude throughout interactions.
- Work toward achieving sales targets and quotas by successfully closing sales deals.
- Secure customer commitments and collect necessary information for processing orders.
Customer Relationship Management:
- Maintain accurate and organized records of customer interactions and sales activities using CRM software.
- Provide excellent post-sales support and follow-up as needed.
- Generate and maintain daily, weekly, and monthly sales reports to track and measure performance against targets.
- Provide regular updates to sales management.
- Gather and communicate feedback from customers regarding their needs, preferences, and competitor offerings to inform product development and marketing strategies.
Compliance and Ethics:
- Adhere to company policies, industry regulations, and ethical sales practices.
- High school diploma or equivalent (some positions may require a bachelor's degree).
- Proficient in English and Hindi Language.
- Proven experience in outbound telesales, telemarketing, or a related sales role.
- Strong verbal communication skills with an engaging and persuasive phone presence.
- Ability to build rapport quickly and establish trust with potential customers.
- Results-driven with a track record of meeting or exceeding sales targets.
- Effective objection-handling and negotiation skills.
- Familiarity with CRM software and sales tools for lead management and reporting.
- Resilience and persistence in a fast-paced sales environment.
- Adaptable to different sales strategies and product offerings.
- Ethical conduct and professionalism in all interactions.
- Exceptional customer service and communication skills.