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Infrastructure Analyst

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Brief description :

Experience: 4+ years

Job Location: Trivandrum

Job Overview:

  • Willingness to work flexible shifts.
  • Be responsible for queue monitoring and acknowledging tickets.
  • Ensure prompt & professional response to all incident tickets.
  • Ensure all Monitoring systems are working and alerts from the system are taken care off.
  • Ensure all daily, weekly, monthly maintenance activity are done.
  • Interact with subordinate supervisors’ customers.
  • Vendor coordination for any escalated issues.

Desired Skill Set

  • Hands on experience in Azure including Azure portal, Entra ID, Subscription Management, Resource Management
  • Administer and support Microsoft 365 services, such as Teams Admin Centre, Exchange Admin Centre, Intune Admin centre, M 365 defender.
  • Hands on experience in managing server virtualization technologies preferably VMware, vSphere, vCenter, Logs monitoring.
  • Strong knowledge in configuring, Managing, and maintaining, Windows 2016/2019/2022 Enterprise/Datacentre servers.
  • Strong Knowledge in AD, DNS, DHCP and other services
  • Experience in Group Policy design and configuration
  • Experience in configuring File servers and managing Share folders.
  • Experience in Firewall, Switches, and other networking components and functionalities.
  • Hands-on experience in installation/configuration of M/S Windows OS and other computer Software’s.
  • Experience with Microsoft Exchange service and related components like email security and compliance, shared mailbox, distribution list etc.
  • Working knowledge of PowerShell scripting.
  • Certification In Azure Infrastructure 

Preferred skills

  • Azure
  • Microsoft 365
  • AD
  • Certification in Azure Infrastructure
  • Excellent problem-solving skills and Documentation Skills.
  • Proven customer service skills.
  • Good communication skills (Verbal & Written) and ability to work within a 24x7 support environment and must be able to meet SLA requirements.