Technical Support -On Site (UAE)
Brief description :
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Identifying hardware and software solutions.
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Troubleshooting technical issues.
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Diagnosing and repairing faults.
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Resolving network issues.
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Installing and configuring hardware and software.
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Speaking to customers to quickly get to the root of their problem.
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Providing timely and accurate customer feedback.
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Talking customers through a series of actions to resolve a problem.
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Following up with clients to ensure the problem is resolved.
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Replacing or repairing the necessary parts.
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Supporting the roll-out of new applications.
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Providing support in the form of procedural documentation.
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Managing multiple cases at one time.
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Testing and evaluating new technologies.
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Conducting electrical safety checks on equipment.
Preferred skills
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Degree in computer science or information technology.
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Prior experience in tech support, desktop support, or a similar role.
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Experience with remote desktop applications and help desk software.
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Attention to detail and good problem-solving skills.
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Excellent interpersonal skills.
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Good written and verbal communication.
