Thiruvananthapuram
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Trivandrum
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Customer Support Executive-Voice Process

Posted on:

21/03/2023

Closing on:

28/03/2023

Contact email:

shilpa.s@phykon.com

Brief description :

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

Experience: -1 -3 years

Location: -Technopark-Trivandrum

Shift: -4.30 am to 1.30 pm and 5.30 am to 2.30 pm (Rotational Shift)

Qualification: Graduation in any stream.

Responsibilities:

·         Managing a team of representatives offering customer support.

·         Overseeing the customer service process.

·         Resolving customer complaints brought to your attention.

·         Creating policies and procedures.

·         Planning the training and standardization of service delivery.

·         Monitoring the work of individual representatives and of the team.

·         Conducting quality assurance surveys with customers and providing feedback to the staff.

·         Possessing excellent product knowledge to enhance customer support.

·         Maintaining a pleasant working environment for your team.

Preferred skills

 

Requirements:

·         Any bachelor’s degree.

·         1-3 years' experience.

·         Excellent interpersonal and written and oral communication skills.

·         Ability to lead a team.

·         Knowledge of CRM systems.

·         Computer skills.

·         Knowledge of mediation and conflict resolution techniques is preferable.

 

Website: www.phykon.com

 

Interested candidates kindly share your resumes to shilpa.s@phykon.com with the below mentioned details.

Total Years of Exp:
Relevant Exp:
Current CTC:
Expected CTC:
Highest Qualification (Full time only):
Contact Number:
Notice Period:

Keep the subject line as Job Application -Customer Support Executive