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Collaboration Support Engineer

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Brief description :

As a Collaboration Support Engineer, you will be primarily focused on technical support of the collaboration services. Be a core member of the collaboration team to enhance, design, implement, and support current and new collaboration services.
 Role & Responsibilities:
Provides tier III support for trouble resolution of Intranet, SharePoint, Zoom, Slack, MS Teams, Mural, Box, O365 to supplement the program's operations team.
Face to face customer relationship management.
Work collaboratively with the broader collaboration team assisting with Zoom
Lead training for internal employees focused on supported platforms and products.
Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
Engage with technical staff to contribute to the technical strategy and design to meet business needs.
Implement enterprise services and provide system support in and enterprise computing environments.
Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance.
Develop complex operational scripts using PowerShell or equivalent language to automate operational tasks.
Create technical documentation for the support teams and customers.
Proactively researches and evaluates tools and technologies, as appropriate, to the collaboration environment.

Preferred skills


As a Collaboration Support Engineer, you need a thorough understanding of O365 or similar platforms including Microsoft SharePoint, Box, Zoom, and Slack
Ability to effectively present product and/or solution information to both a technical and non-technical audience.
Up-to-date understanding of collaboration managed services offerings
5 – 8+ years of experience working in the Collaboration/IT fields.
Strong aptitude and desire to learn new tools system design.
Bachelor's degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience.
Success in performing work and contributing to complex and/or large projects.
Proficiency in authoring, editing and presenting technical documents.
Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.
Shift Timings : PST