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L1- Application Support Engineer

Posted on:

08/11/2023

Closing on:

14/12/2023

Contact email:

Brief description :

Job Role

L1- Application Support

First Line Support (Logging, prioritization, tracking and routing incidents reported by users) – this is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc. Responsible for customer interactions and respond SLA.

• Ability to learn and support employer specific applications.
• Knowledge on SQL
• Written and Verbal communications skills.
• Should be multilingual.
• Attend user calls and enable them to log complaint through complaint portal.
• Should possess skill to understand gravity of issue reported and relate to Business criticality.
• Follow up with L2/ L3/ Business Team/ other stakeholders to ensure that complaints are addressed as per SLA
• Formalizing application support FAQ
• Prior experience in the similar field is an add on

• Previous work experience in applications like
• CRM, MSME, INSURANCE, ERP, CORE BANKING ARE value additions.
•  Education Qualification
• Graduation in any stream
• Previous work experience is IT Application Support

Experience

1 to 2 years

Working Location- Technopark, Trivandrum

Preferred skills

SQL