Team Manager Customer Support Night Shift
Brief description :
Manage Night Customer support and telecalling team
Ensure all company guidelines are following by employees
Communicate performance feedback effectively and efficiently to each team member and ensure that it is implemented in work.
Proactively identify, define and solve problems that impact the functioning of the team.
Conduct regular coaching & mentoring sessions to the team for continuous improvement.
Develop motivation plans for the team and contribute to the wider company plans to improve staff wellbeing.
Work on various reports such as employee performance, quality scores, etc.
Should be able to call customers and solve customer issues in an effective way.
Should have a minimum of 2 to 3 yrs of experience in customer support and at least 1 yrs of experience handling a team.
Must have exceptional oral and written communication skills in English with the ability to interact with customers quickly and effectively.
Outstanding customer service skills and dedication to providing exceptional customer care.
Excellent time management, interpersonal and presentational skills.
Strong leadership and decision-making skills.
Fair and impartial in nature.
Matured enough to lead from the front, and discipline team members whenever required.