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Customer Experience Executive

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Brief description :

JOB DESCRIPTION – Customer Experience Executive
EXPERIENCE – 2+ years

Job Responsibilities:

  • Respond to customer inquiries via email, social media, and live chats.
  • Clarify the customer’s needs and then determine the proper resolution.
  • Assist customers with product questions.
  • Suggest product options.
  • Provide delivery status.
  • Process payment refunds.
  • Issue order replacements.
  • Follow up with customers to ensure their satisfaction. 
  • Update customer records.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by performing other duties as needed.

Qualifications / Skills: ·       

  • E-commerce customer service experience preferred
  • Fluent in American English with strong writing skills
  • Detail-oriented with focused attention
  • Ability to read between the lines to understand the customer’s needs
  • Creative and resourceful problem solver
  • Comfortable following processes to ensure proper documentation of activities
  • Patience to deal with difficult customers
  • Ability to pick up on customer trends and analyse data
  • Time-management skills with the ability to prioritize tasks
  • Multi-tasking
  • Social Media experience


Education, Experience, and Requirements:

  • Excellent communication skills in English (Both written and oral)
  • University/college degree
  • Strong understanding of MS Office
  • Previous experience in international processes
  •  Ability to work on a flexible schedule – days, nights, and weekends based on the client/project requirements

Preferred skills