Technical Specialist - Windows & Cloud
Brief description :
- Managing and maintaining cloud infrastructure of various clients and the organization
- Windows server administration and management
- Handling escalated requests from Level 1 and Level 2 Support Engineers
- Technically lead the team and act as an escalation point
- Provide Level 2 and Level 3 support for global clients on Virtualization, Windows, Cloud (Azure, AWS, M365) configuration and management
- Deploying and managing applications in Cloud environments
- Migrating servers and services from on-prem or between different cloud service providers
- Harden the security and integrity of resources deployed in cloud or on prem for compliance purposes
- Handle server migration, account migration and data centre migration tasks
- Automate repeated tasks using scripting or tools
- Review environment monitoring periodically
- Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes
- Perform routine, planned and emergency maintenance on IT infrastructure
- Update and close tickets, update documents (such as handover documents, root cause analysis, analysis and recommendations to reports, post incident reviews) in a timely manner with high quality.
- Mentoring and training junior team members and provide support for team building and development activities
Preferred skills
Qualification: B.Tech / B.E / BCA / MCA / BSc Computer Science
Experience: 4 - 6 years
Skills Required:
- Hands on Experience in M365 administration and advanced troubleshooting
- Excellent knowledge and working experience on different AWS/Azure services
- Good understanding on MSSQL DB and backups and replications
- Must have excellent knowledge in Azure - IaaS, PaaS and SaaS
- Expert in Windows server administration
- Familiar with scripting
- Solid knowledge and working experience on the following technologies: Windows, AD, IIS, Hyper-V, Azure, M365
- Knowledge of network services and protocols such as HTTP, DNS, SMTP, NFS, NTP
- Good to have knowledge in RMM tools
- Excellent client management skills
- Good understanding of operational framework like ITIL/ITSM, operations process
- Willingness to work in rotational shifts and provide on call support in a 24x7 environment
- Strong troubleshooting and diagnostic abilities
- Excellent verbal and written communication skills
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