Job Search

Home > Job Search

Technical Specialist - Windows & Cloud

Posted on:


Closing on:


Brief description :

  • Managing and maintaining cloud infrastructure of various clients and the organization
  • Windows server administration and management
  • Handling escalated requests from Level 1 and Level 2 Support Engineers
  • Technically lead the team and act as an escalation point
  • Provide Level 2 and Level 3 support for global clients on Virtualization, Windows, Cloud (Azure, AWS, M365) configuration and management
  • Deploying and managing applications in Cloud environments
  • Migrating servers and services from on-prem or between different cloud service providers
  • Harden the security and integrity of resources deployed in cloud or on prem for compliance purposes
  • Handle server migration, account migration and data centre migration tasks
  • Automate repeated tasks using scripting or tools
  • Review environment monitoring periodically
  • Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes
  • Perform routine, planned and emergency maintenance on IT infrastructure
  • Update and close tickets, update documents (such as handover documents, root cause analysis, analysis and recommendations to reports, post incident reviews) in a timely manner   with high quality.
  • Mentoring and training junior team members and provide support for team building and development activities 

Preferred skills

Qualification: B.Tech / B.E / BCA / MCA / BSc Computer Science

Experience: 4 - 6 years

Skills Required:

  • Hands on Experience in M365 administration and advanced troubleshooting
  • Excellent knowledge and working experience on different AWS/Azure services
  • Good understanding on MSSQL DB and backups and replications
  • Must have excellent knowledge in Azure - IaaS, PaaS and SaaS
  • Expert in Windows server administration
  • Familiar with scripting
  • Solid knowledge and working experience on the following technologies: Windows, AD, IIS, Hyper-V, Azure, M365
  • Knowledge of network services and protocols such as HTTP, DNS, SMTP, NFS, NTP
  • Good to have knowledge in RMM tools
  • Excellent client management skills
  • Good understanding of operational framework like ITIL/ITSM, operations process
  • Willingness to work in rotational shifts and provide on call support in a 24x7 environment
  • Strong troubleshooting and diagnostic abilities
  • Excellent verbal and written communication skills