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Sales Support Agent

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Brief description :


Europe-based IT company in Thiruvananthapuram needs Sales Support Executives with Excellent verbal & written skills in English and basic technical knowledge.


Provide sales service support to a sales channel, region, or country

Work together with Sales teams in all stages of the sales and order process

Production of quotes & proposals

Provide all administrative work necessary to build a proposal or contract

Creation of new orders/modifications

Escalation & ownership point of contact for back-office support queries through to resolution

Investigate, troubleshoot, and redirect customer service issues on demand

Maintain opportunities and customer contacts in SAP C4C

Assist in winning opportunities: Assure that all relevant information is available to keep the customer informed and manage the relationship effectively

Required skills:

Willing to work in Europe shifts 12.00 pm to 9.00 pm

Should be a graduate

Should be a team player

Requires administrative/technical experience

Experience of working in a customer service role/ in a sales environment

Broad knowledge across a wide range of pre-sales

Microsoft Office: minimum intermediate level

 On subject Line “Please mention the Post you are applying with Experience / Current Location


Preferred skills


English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

a.    Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

b.    Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

c.    Writing - Communicating effectively in writing as appropriate for the needs of the audience.

d.    Speaking - Talking to others to convey information effectively.


Experience in the telecommunication sector will be an added advantage