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Application Support - L2

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Brief description :

Support activity expectation:

  • Experience in incident, event, Service requests and problem management(Experience in L2 support for custom SW products and problem analysis, identifying work arounds or permanent fixes).
  • Experience in initiating RCA and change requests.
  • Daily analysis and reporting with experience in handling big data set.


Lead activities expectation:

  • Experience in leading an operations team over multiple projects or experience in operations analysis and L2 level support who is capable of taking up lead responsibilities.
  • Daily analysis and reporting with experience in handling big data set
  • Identifying automation scope in day-to-day activities of the team.
  • Experience in dealing with clients as primary point of contact and attending weekly meetings with them.
  • Leading and developing your team to ensure optimal production effectiveness.
  • Coordinating multiple teams to achieve solutions to problems in minimal time.
  • Ensuring that knowledge handovers are happening without fail.
  • Assisting the team whenever necessary.


Other skill expectation:

  • Well versed in SQL, MS Excel(advanced Excel features) and other MS office tools, 
  • Powerbi, Power automates.
  • Good in verbal and written communication.

Preferred skills

Intersted candidates can share updated profile.