Brief description :
Support activity expectation:
- Experience in incident, event, Service requests and problem management(Experience in L2 support for custom SW products and problem analysis, identifying work arounds or permanent fixes).
- Experience in initiating RCA and change requests.
- Daily analysis and reporting with experience in handling big data set.
Lead activities expectation:
- Experience in leading an operations team over multiple projects or experience in operations analysis and L2 level support who is capable of taking up lead responsibilities.
- Daily analysis and reporting with experience in handling big data set
- Identifying automation scope in day-to-day activities of the team.
- Experience in dealing with clients as primary point of contact and attending weekly meetings with them.
- Leading and developing your team to ensure optimal production effectiveness.
- Coordinating multiple teams to achieve solutions to problems in minimal time.
- Ensuring that knowledge handovers are happening without fail.
- Assisting the team whenever necessary.
Other skill expectation:
- Well versed in SQL, MS Excel(advanced Excel features) and other MS office tools,
- Powerbi, Power automates.
- Good in verbal and written communication.
Intersted candidates can share updated profile.