Job Title: Sales Support Associate
Location: Trivandrum, Technopark
Experience: 2-4 years
Type: Full-time
Department: Sales Support
Work Schedule: Rotational Shifts
Job Summary:
We are seeking a highly organized and proactive Sales Support Associate to join our team. The ideal candidate will play a key role in supporting the sales process from initial inquiry to post-order management. This includes handling client communications, managing internal coordination, preparing documentation, and ensuring smooth end-to-end sales support operations. Familiarity with tools such as Freshdesk, CRM systems, and strong communication skills are essential for success in this role.
Key Responsibilities:
- Manage and respond to client inquiries promptly and professionally via email and Freshdesk.
- Perform pricing calculations based on guidelines and communicate them to clients or internal teams.
- Generate accurate and timely Order Forms and ensure they align with approved pricing and client requirements.
- Track and manage the order lifecycle, including confirmations, updates, and escalations.
- Maintain and update CRM systems with deal progress, client communications, and support tickets.
- Coordinate with internal departments (Sales, Operations, Finance) to ensure alignment and smooth processing.
- Create and manage sales opportunities within the CRM and ensure proper follow-up.
- Provide day-to-day support to the Sales Team, assisting with documentation, follow-ups, and reporting.
- Communicate with vendors and sales executives to ensure accurate information flow and timely delivery of services.
- Assist in preparing reports, summaries, and data analysis as needed.