Role Overview:
As a Customer Support Executive, you’ll be responsible for providing high-quality service to our customers, answering their questions, solving problems, and assisting with any inquiries they may have. You’ll be the first point of contact and play a key role in delivering an outstanding customer experience.
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Key Responsibilities:
- Responding to customer inquiries via phone, email, chat, or social media.
- Troubleshooting customer issues and providing solutions in a timely manner.
- Managing customer requests, including product inquiries, order status, and returns.
- Recording and updating customer information and feedback in our CRM system.
- Escalating complex issues to the appropriate team or department.
- Assisting with tracking customer satisfaction metrics and identifying areas of improvement
- Ensuring all customer interactions are handled professionally and with care.