We are looking for an enthusiastic and skilled Telecaller to join our dynamic team. The ideal candidate will be fluent in Hindi, Tamil, Malayalam, and English, and will play a vital role in reaching out to potential and existing customers, offering product/service information, and ensuring a positive customer experience. Female candidates who meet all the specified criteria are encouraged to apply.
Key Responsibilities:
- Make outbound calls to prospective and existing clients.
- Clearly communicate product/service features, benefits, and pricing.
- Address customer queries and provide accurate information.
- Maintain detailed and accurate records of all interactions.
- Handle customer complaints professionally and escalate issues when necessary.
- Meet or exceed individual and team targets (calls, conversions, etc.).
- Follow up on leads and nurture them through the sales funnel.
- Prepare and submit daily/weekly reports on call performance and outcomes.