We are looking for an experienced Customer Relationship executive with over 2+years of expertise in handling customers in service-oriented industries such as hospitals, salons, and healthcare. The ideal candidate must possess strong communication skills, a pleasing personality, and high ethical standards. They should be capable of handling customers in a professional and friendly manner, managing pressure effectively, and engaging in cold conversations to enhance customer relationships.
Key Responsibilities:
Build and maintain strong relationships with customers to ensure a positive service experience.
Act as the primary point of contact for customer inquiries, concerns, and feedback.
Ensure high levels of customer satisfaction and retention through proactive engagement.
Handle cold conversations to build rapport with new and potential customers.
Manage customer grievances effectively with a polite and problem-solving approach.
Maintain a customer database and ensure timely follow-ups.
Collaborate with internal teams to ensure smooth service delivery.
Work under pressure and handle high customer volumes efficiently.
Uphold professional ethics and integrity in all interactions.
Communicate fluently in Malayalam, English, and Tamil to cater to a diverse customer base.