Voice Call Executive (Female)

Key Responsibilities

1. Inbound and Outbound Calling

   • Handle incoming customer queries and provide effective solutions.
   • Make outbound calls to existing or potential customers for product promotions, surveys, or follow-ups.

2. Customer Assistance

   • Address customer complaints and provide accurate information to resolve their concerns.
   • Maintain a positive and empathetic attitude while interacting with customers.

3. Product/Service Promotion

   • Explain features and benefits of products or services to customers.
   • Persuade potential customers to purchase products/services by demonstrating value.

4. Record Management

   • Maintain call logs and update customer records in the system.
   • Document important details about customer interactions for future reference.

5. Team Collaboration

   • Work closely with team members to meet targets and deadlines.
   • Share customer feedback with the team to improve processes and products.

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This role suits individuals passionate about customer service, with strong communication skills and a target-driven mindset.