We are looking for a dynamic and customer-focused individual to join our team as a Spanish Customer Success Executive in our voice process. This role involves delivering excellent customer service to our Spanish-speaking clients and handling inquiries over the phone with professionalism and efficiency.
Responsibilities:
- Handle inbound and outbound customer calls, providing timely resolutions for queries, concerns, or complaints.
- Offer empathetic and professional customer service, ensuring a positive experience in each interaction.
- Identify, prioritize, and escalate complex issues to relevant departments for efficient handling.
- Accurately document customer interactions and maintain updated records.
- Achieve monthly targets for customer satisfaction, first-call resolution, and productivity metrics.
- Stay up-to-date with our products and services to ensure accurate information is provided to customers.
- Collaborate with team members to create a positive and productive work environment.