About the Company
PromptTech is a visionary organisation empowering global small and medium enterprises with innovative technologies and expertise. We optimise operations, enhance customer experiences, and drive growth. Our commitment to quality ensures reliable services that exceed expectations. Our domain expertise lies in Business Process Integration, InsurTech Solutions and Business Support Services.
Job Overview:
We are seeking an experienced Operations Manager with a strong background in General Insurance to oversee and streamline operational processes. This role requires an individual who has experience in insurance operations, particularly in General and Medical Insurance, and a deep understanding of the industry’s processes. Retired professionals from General Insurance companies or those with extensive experience in the field are highly preferred.
Key Responsibilities:
• Oversee and manage the day-to-day operations of the General Insurance department, ensuring smooth and efficient processes.
• Supervise and coordinate with cross-functional teams, including underwriting, claims, and customer service, to ensure seamless workflow and service delivery.
• Develop and implement operational strategies to enhance productivity, reduce costs, and improve overall efficiency.
• Ensure compliance with industry regulations, policies, and procedures while maintaining high standards of customer satisfaction.
• Monitor operational performance metrics and identify areas for improvement.
• Resolve operational challenges and drive continuous improvement initiatives across the organization.
• Provide guidance, mentorship, and training to operational teams, ensuring that they are equipped to perform at their best.
• Ensure smooth handling of claims, underwriting, and other operational tasks, with a focus onaccuracy and timeliness.
• Collaborate with external partners, brokers, and clients to address any operational issues oropportunities.
• Stay up to date with industry trends, emerging regulations, and best practices to ensureoperational excellence.