Experience:
Minimum 4 years of total experience and minimum 1 year of experience as a
Manager/Asst Manager/Team Lead and must have at least 3 years of experience in the
IT/Software field
Location: Edapazhanji, Trivandrum
Timings: Monday to Saturday 10 am to 6 pm
Salary: Rs 6 to 7 Lakhs + Incentives per year
About the Company:
Founded in 2018, Picky Assist is a leading product-based company with offices in the USA and
India. We offer a ready-to-use, no/low-code, 100% modular software platform that enables
customers worldwide to build innovative and scalable solutions without writing a single line of
code. Our platform supports a wide range of applications, including Vertical-Specific
Conversational CRM, AI Chatbots, Business Analytics, Payment Automation, Commerce
Automation, and Connectors all with record turnaround time (TAT) and without the need for
developers.
With over 2,000 paying customers across 80+ countries, we are experiencing a rapid growth of
200% month over month. We are now expanding our team and hiring for our Trivandrum,
India, branch. For more details about our products and services, visit
https://pickyassist.com/en
Job Summary:
We are seeking an experienced Technical Support Manager for CRM Implementation to work
closely with the internal core software development team as well as different team members
and successfully complete the CRM & Automation implementation as per the customer
requirements, ensuring high levels of customer satisfaction. The role involves managing and
mentoring the Customer Success team, supporting them in their roles, and overseeing their
performance.
Key Responsibilities:
● Identifying customers' requirements and onboarding customers with our no code
software.
● Integration with 3rd party software using our no code API & Webhook builders/
● Troubleshooting the logically issues in the software products and educate the
customers on proper usage of different features.
● Frequently conducting webinars, training, creating blogs, case studies, use cases and
ensures customers are happy with the software products.
● Develop and sustain strong customer relationships to enhance satisfaction.
● Increase the product usage ratio by educating the customers about different
possibilities and values the product can add to their business
● Lead and guide the Customer Success team, providing support and overseeing their
work.
● Conduct regular business reviews to gauge customer satisfaction, identify
opportunities, and address concerns related to various SaaS product lines.
● Provided technical support and guidance on software features and functionalities.
● Collect and analyze customer feedback to drive product development and
improvements.
● Identify and pursue upselling and cross-selling opportunities to expand customer
relationships.
● Collaborate with internal teams including sales, marketing, product development, and
customer support to ensure a seamless customer experience.
● Minimise the Churn ratio by providing high-quality customer support and experience
Qualifications:
Bachelor’s degree in IT, Computer Science.
● Strong logical reasoning skills with the attitude to get this done
● Basic understanding of any programming language
● Strong background in software project management.
● Effective people management and leadership skills.
● Excellent communication, negotiation, and presentation skills.
● Familiarity with customer success methodologies and SaaS industry trends.
● Proficiency in CRM and data analysis tools for customer tracking and reporting.
● Ability to manage multiple SaaS product lines and customer segments.
● Should be a proactive communicator
Experience Required:
Minimum 5 years of total experience and minimum 1 year of experience as Manager
Must have at least 3 years of experience in the Software field or SaaS Companies.
How to Apply
Send your CV to careers@pickyassist.com or WhatsApp
https://wa.me/18302680508?text=careers