- Lead and manage the resolution of complex technical issues involving Zafin’s products and Azure cloud environment.
- Design and implement strategic, operational enhancements to improve resiliency and system reliability.
- Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and drive initiatives to reduce error recurrence.
- Represent the organisation in external client escalation calls, providing expert guidance and solutions.
- Architect and optimise cloud infrastructure for high performance, scalability, and cost-effectiveness.
- Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift.
- Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution.
- Develop and execute automation strategies to streamline operational workflows and incident responses.
- Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies.
- Mentor and coach junior engineers, fostering a culture of continuous learning and innovation.
- Drive strategic initiatives, collaborating with cross-functional teams to achieve organisational objectives.
G4, THEJASWINI, TECHNOPARK, TRIVANDRUM , 695581
Cloud Site Reliability Engineer 2
Brief Description
Preferred Skills
- Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s degree preferred).
- 12+ years of experience in cloud support, operations, or a related role.
- Advanced expertise in Microsoft Azure (preferred) or equivalent cloud platforms.
- Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift.
- Proven leadership in managing automated deployment pipelines, including Azure DevOps.
- Mastery of enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools.
- Advanced scripting skills with PowerShell, Python, or similar languages.
- Extensive experience in incident management and defining SLAs for global production environments.
- In-depth knowledge of database management, particularly Postgres.
- Preferred Qualifications
- Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert).
- Experience with ITSM tools and processes (e.g., ServiceNow).
- Comprehensive understanding of security and compliance in cloud environments.
- Soft Skills
- Exceptional analytical and problem-solving abilities.
- Strong leadership and mentoring skills.
- Advanced communication and collaboration capabilities.
- Visionary approach to operational innovation and strategic planning.