- Requirement analysis and solution assessment: Collaborate with stakeholders to gather and analyse business requirements. Assess potential solutions and propose recommendations that align with business objectives.
- Implementing solutions: Translate business requirements into functional specifications. Work closely with development and product teams to ensure the successful implementation of solutions.
- Functional Testing support: Provide support throughout the testing lifecycle, including System Integration Testing (SIT), User Acceptance Testing (UAT) and Shadow run in Production. Assist in test case creation, execution, and issue resolution.
- Product enhancement: Identify opportunities for product improvement based on client feedback and industry best practices. Collaborate with client and product teams to prioritise and implement enhancements that enhance the product's value proposition.
- Client engagement: Foster strong relationships with clients by actively engaging with them. Understand their business requirements, address their concerns, and provide regular updates on project status. Act as a key point of contact for client communications.
- Troubleshooting and support: Provide functional support to clients by addressing their queries, resolving issues, and troubleshooting system errors. Ensure timely and effective resolution of client-reported problems.
- Documentation and reporting: Maintain accurate documentation of functional requirements, system configurations, and client communications. Keep stakeholders informed about project status.