Brief description :
- Quality Management – Monitor, Analyze and Process online reputation of customers. Identify issues and seek to its resolution proactively.
- Effectively communicate on operational issues with stakeholders.
- Business analysis – Understand customer requirements and assist the development and testing teams in conforming to the requirements.
- Support in implementing feature changes to the product. Identify scope for improvements for better customer satisfaction.
- Customer Support – Monitoring and managing Customer accounts. Providing data and reports to help the account management.
- Monitoring customer accounts.
- B Tech with MBA graduates or graduates with at least Two year of experience in a customer-facing role.
- Must have CRM handling experience an know-hows of escalations and prioritizations of issues.
- Incident Management lifecycle proficiency.
- Must have excellent written and oral communication skills.
- High degree of attention to detail
- Ability to shoulder responsibilities and work under pressure
- Must be highly organized and meticulous
- Proficient in MS-Office