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Content Manager

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Brief description :

  • Quality Management – Monitor, Analyze and Process online reputation of customers. Identify issues and seek to its resolution proactively. 
  • Effectively communicate on operational issues with stakeholders.
  •  Business analysis – Understand customer requirements and assist the development and testing teams in conforming to the requirements.
  • Support in implementing feature changes to the product. Identify scope for improvements for better customer satisfaction.
  • Customer Support – Monitoring and managing Customer accounts. Providing data and reports to help the account management.
  • Monitoring customer accounts.

Preferred skills

  • B Tech with MBA graduates or graduates with at least Two year of experience in a customer-facing role.
  • Must have CRM handling experience an know-hows of escalations and prioritizations of issues.
  • Incident Management lifecycle proficiency.
  • Must have excellent written and oral communication skills. 
  • High degree of attention to detail
  • Ability to shoulder responsibilities and work under pressure
  • Must be highly organized and meticulous
  • Proficient in MS-Office