Thiruvananthapuram
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Trivandrum
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Support Analyst

Closing on:

30/04/2017

Contact email

hr-india@bfountain.com

Brief description :

  • Support the acquisition of new customers by setting up and configuring various customer profiles and available features.
  • Utilize tools and techniques to give our product and Clients timely and quality service.
  • Provide input and assist the development and testing teams in performing requirements analysis to improve existing tools for tagging and customer management.
  • You are expected to be a Subject Matter Expert on our Product line ups.
  • Root Cause Analysis to be performed on various case studies which would be used for enhancing the client experience of using our product.
  • Co-ordinate and promote the effective functioning of problem management activities.
  • Contribute to the planning of application/infrastructure releases and configuration changes.
  • Provide input to application/infrastructure scalability.
  • Take ownership on the Support tasks assigned.
  • Provide input to the implementation, backup and roll-back plans.
  • Take responsibility for a set of clients, you should ensure that the accuracy of the client setup is maintained and changes to the setup is completed and quality checked.
  • Follow proper reporting & escalation procedures with deemed necessary.

 

Preferred skills

  • Must have excellent written and oral communication skills. 
  • Must have Eye for Details over subject matters.
  • Must be highly organized and meticulous.

Qualification:
  •  BCA/Bsc IT /Bsc -Computers Science/B Tech
  • MSW/MBA/ (Preferred)

 
 Experience:
  •  1-2 Years in Support Activities or related fields.
  • Customer Service knowledge.
  • Should possess good analytical skills.
  • Highly Motivated.