Thiruvananthapuram
31°C
Trivandrum
31°C
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Operations Engineer

Closing on:

21/08/2017

Brief description :

  • Answer questions from customers and prospective customers about the features and capabilities on the platform
  • Respond to incoming emails and calls within specified average turn-around time to assist with user requests on general technical and functional questions.
  • Analytic approach to investigate, diagnose and solve technical issues
  • Attempt to recreate reported bugs and document identified bugs for development team to address
  • Resolve problems by analyzing issues; research and explore answers and alternative solutions; escalate unresolved problems.
  • Create complex SQL queries to operate on MySQL database
  • Take ownership of technical issues and work with Development team to get in to the bottom of issues and resolve them proactively.
  • Develop customer-facing documentation for our website on an as-needed basis.
  • Identify areas for improvements through automation and be process oriented
  • Ability to be a good listener, and to really understand a customer problem or question and help them solve it.
  • Participate in peer education with team members, aid in development/ maintenance of knowledge library of frequently encountered issues.

Preferred skills

 

  • B.E or B.Tech Degree, MCA, MBA or MSC/BSC Computer Science Preferred
  • Excellent written and verbal communication skills, excellent telephone mannerisms
  • Understanding of Linux platform
  • Experience with web site development, HTML, Java is a plus
  • Detailed, organized and results oriented
  • Comfortable interacting with all levels of management
  • Ability to multi-task and perform effectively under pressure