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Support Enginer - Monitoring Services

Closing on:

28/08/2017

Contact email

Careers.India@Nocme.com

Brief description :

  • 24x7 monitoring service for clients as well as for Nocme
  • Alerting & call support for client’s IT devices and their monitoring tools
  • Coordinate with the clients, internal team and the vendors
  • Work according to the ITIL incident management process
  • Perform monthly maintenance activities of the IT devices & Monitoring tools
  • Ability to operate effectively in a team environment with both technical and non-technical team members
  • Ability to work in a self-directed manner and demonstrate initiative
  • Ability to demonstrate strong analytical, Problem Solving and multi-tasking skills
  • Excellent communication (both verbal and written) skills through Email/Skype/Phone
  • Ability to handle pressure and support multiple clients simultaneously
  • Should be able to build his/her technical skills in IT infrastructure domain within 6-12 months
  • Should be able to support and follow as per Standard Operating Procedures agreed with the respective clients

 

Preferred skills

  • 24x7 monitoring service for clients as well as for Nocme
  • Alerting & call support for client’s IT devices and their monitoring tools
  • Coordinate with the clients, internal team and the vendors
  • Work according to the ITIL incident management process
  • Perform monthly maintenance activities of the IT devices & Monitoring tools
  • Ability to operate effectively in a team environment with both technical and non-technical team members
  • Ability to work in a self-directed manner and demonstrate initiative
  • B.Tech/B.E or Any Degree with good communication skills and basic knowledge on operating system and monitoring tools.
  • Ability to demonstrate strong analytical, Problem Solving and multi-tasking skills
  • Excellent communication (both verbal and written) skills through Email/Skype/Phone
  • Ability to handle pressure and support multiple clients simultaneously
  • Should be able to build his/her technical skills in IT infrastructure domain within 6-12 months
  • Should be able to support and follow as per Standard Operating Procedures agreed with the respective clients
Freshers or candidates with less than one year of experence may send in applications to Careers.India@Nocme.com