Thiruvananthapuram
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Trivandrum
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Requirment's for Team Lead - Client Operation

Closing on:

21/04/2017

Brief description :

 
  • Workflow management – Assist AOM’s in managing the workflow.
  • Handle effective communication with US team and Clients (IM/Email).
  • Continuous review of work status and schedule tasks to FM team to ensure smooth completion of Pre-processing and Post-production activities within the stipulated so that SLA’s are met.
  • Should be able to integrate and develop best practices and Processes automation initiatives for continuous improvement of Process and Work flow operations.
  • Effective tracking and management of issues and incidents via ticketing system.
  • Should be able to coordinate with Product team, IT and Software team to resolve issues/tickets impacting production.
  • Prepare and submit daily workflow report and File Monitoring team performance reports to Supervisor.
  • Will be responsible for managing the entire Shift/Client operations and people management conflicts in AOM’s absence.
  • Conduct bi-weekly/monthly meeting with FM staff to address production/performance related topics and share the key points/MOM with Supervisor.
  • Should be willing to stretch their shift for extended hours and weekends if there is an operational requirement.

Preferred skills

 

  • Good English communication and Comprehension skills
  • Good Analytical skills and Domain knowledge
  • Good Leadership and Team Management skills
  • Good team player and enough experience