Brief description :
Urgent Requirement for Service Desk Engineer
- Candidate should have worked as Service Desk/helpdesk/desktop support Engineer.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
- Should have working knowledge in any ticketing tools
- Route problems to internal next level IT support staff
- Should have quick learning and monitoring skills
- Knowledge in ITIL framework
- Knowledge in Information Security concepts aligning to ISO 27001 standards
- Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
Experience, Education & Certifications
- Engineering/Science graduate with at least 2+ years of experience or 3+ years of experience with a 3 year diploma.
- Certifications: MCP