Thiruvananthapuram
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Trivandrum
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Service Desk Engineer

Closing on:

08/12/2017

Brief description :

Urgent Requirement for Service Desk Engineer
  • Candidate should have worked as Service Desk/helpdesk/desktop support Engineer.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
  • Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and  hardware/peripheral equipment
  • Should have working  knowledge in any ticketing tools
  • Route problems to internal next level IT support staff
  • Should have quick learning and monitoring skills
  • Knowledge in ITIL framework
  • Knowledge in Information Security concepts aligning to ISO 27001 standards
  • Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.

Preferred skills

Experience, Education & Certifications

 

  • Engineering/Science graduate with at least 2+ years of experience or 3+ years of experience with a 3 year diploma.
  • Certifications: MCP