Thiruvananthapuram
31°C
Trivandrum
31°C
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Senior Customer Service Executive / Team Leader

Closing on:

28/04/2017

Brief description :

Conducts underwriting back processing activities and acts as office-in charge in the absence of the Associate Client Manager. Activities include processing complex transactions, handling customer complaints, attending in-country updates, report generation, and queue

  • Acts as subject matter expert for all lines of business 
  • Handles customer complaints
  • Manages working queues for proper utilization and task assignments
  • Generates different production and client-require reports
  • Acts as Trainer and facilitates in Operations-Supervised Training

 

Preferred skills

  • Excellent oral and written communication skills 
  • Strong Attention to Details 
  • Excellent presentation and layout skills
  • Customer service orientation
  • Good customer complaint handling
  • Initiative
  • Ability to function in a dynamic and changing environment
  • 15 years of education is mandatory.
  • Prefer candidates with experience in BPO 
  • Should be ready to work in rotational shifts. 

Walk in venue

Date: 24th, 26th and  28th April 

Reporting time : 10.00 A.M.

RR Donnelley India Outsource Pvt. Ltd. 

6th Floor, Thejaswini

Technopark, Trivandrum 

Walk-in days Monday/ Wednesday/ Friday.