Thiruvananthapuram
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Trivandrum
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Senior Customer Service Associate / Team Leader

Closing on:

31/03/2017

Brief description :

Conducts underwriting back processing activities and acts as office-in charge in the absence of the Associate Client Manager. Activities include processing complex transactions, handling customer complaints, attending in-country updates, report generation, and queue

  • Acts as subject matter expert for all lines of business 
  • Handles customer complaints
  • Manages working queues for proper utilization and task assignments
  • Generates different production and client-require reports
  • Acts as Trainer and facilitates in Operations-Supervised Training
  • Walk-in date Monday/ Wednesday and Friday. 

Preferred skills

  • Excellent oral and written communication skills 
  • Strong Attention to Details 
  • Excellent presentation and layout skills
  • Customer service orientation
  • Good customer complaint handling
  • Initiative
  • Ability to function in a dynamic and changing environment
  • 15 years of education is mandatory.
    Prefer candidates with experience in BPO 

Walk in venue

RR Donnelley - Global Outsourcing, Asia Operations 
Flr.6 Thejaswini, Technopark Kariavattom, Trivandrum 

Reporting time: 10.30 A.M.

Walk-in interview on Monday, Wednesday and Friday 

Please send updated resume to careers.trivandrum@rrd.com