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Associate : Delivery Head

Closing on:


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Brief description :


  • Building a personal relationship with key client staff
  • Should possess strong people and process management skills
  • Successful service delivery - SLA achievement and high level of customer satisfaction
  • Monitoring overall performance of services
  •  Good communication around issues and opportunities – get things done, make things happen
  • Collaborating with senior management on client account management and growth
  • Building service reports
  • Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities
  • Removing all obstacles to customer satisfaction and / or financial performance
  • Communicating across organisational boundaries – from engineers through to senior managers
  • 3rd party management responsibilities
  • Looking out for client’s long-term interests
  • Following up if service delivery is not meeting expectations
  • Working with the client and operations teams to identify and manage service improvement activities
  • Good knowledge in software project life cycle
  • Identify risks in advance and suggest solutions
  • Good Healthcare domain knowledge

Preferred skills

Required Educational Qualification : B.Tech/MCA, preferably with MHA with rich Healthcare Domain experience.