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Walkin Drive : Associate / Technical Analyst (Service Desk)

Closing on:

22/04/2017

Brief description :

Walkin Drive @ Allianz Technopark  for the Associate / Technical  Analyst  (Service Desk)
 

Maintenance of 70% first line fix rate


Call, Incident, Problem and Desktop Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools, including the Knowledge Base, Wiki

Raising accurate tickets within Service Centre

Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk

Incident management encompassing incidents assigned to other support teamsSetting customer expectation by allocating an appropriate priority to an incident

Preferred skills

 

  • Excellent written and verbal communication skills.
  • Demonstrably high focus on customer service.
  • Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT.
  • Must be a good team player.
  • Flexible, ‘can-do’ attitude and willing to take responsibility.
  • Ability to work unsupervised and to make decisions based on information available.
  • Should have excellent probing and trouble shooting skills.
  • Strong team player with a positive attitude and outlook

 

Walk in venue

Venue : Allianz Cornhill,Thejaswini 3 floor,Technopark

Date : 22-Apr-17

Time 9.30am-1.00pm