Thiruvananthapuram
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Trivandrum
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Associate / Technical Analyst

Closing on:

22/04/2017

Brief description :

  • Maintenance of 70% first line fix rate 
  • Call, Incident, Problem and Desktop Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools, including the Knowledge Base, Wiki 
  • Raising accurate tickets within Service Centre
  • Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
  • Incident management encompassing incidents assigned to other support teams
  • Setting customer expectation by allocating an appropriate priority to an incident

Preferred skills

 

  • Excellent written and verbal communication skills.
  • Demonstrably high focus on customer service.
  • Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT.
  • Must be a good team player.
  • Flexible, ‘can-do’ attitude and willing to take responsibility.
  • Ability to work unsupervised and to make decisions based on information available.
  • Should have excellent probing and trouble shooting skills.
  • Strong team player with a positive attitude and outlook

 

Walk in venue

Date   :  29-Apr-17 (Saturday)

Venue : Allianz Cornhill,Thejaswini 3-floor,Technopark,Tvm

Time : 9.30am-1.00pm