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Product Support/ Software Application Support

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Brief description :

Product Support/ Software Application Support @ Trivandrum
  • This is not network technical support.
  • The Job requires the incumbent to have experience in business software support (Eg. Banking/ERP etc)
  • Experience in Supporting international clients is essential
  • Analyzing issues raised by clients in the Software Application in Shipping domain
  • Providing solutions for functional & technical issues
  • Execution of SQL queries in production environment
  • Closely working with development team for resolving issues that has been escalated to them
  • Providing solutions through back end SQL Updates, querying, scripting etc.
  • Handling all critical issues according to defined SLAs
  • Willing to work in Shifts

Preferred skills

2 - 3 Years of experience in Business/Enterprise software application support and NOT Network related Technical Support

B Tech/MCA/BSC CS/ Any Graduate with a technical acumen to resolve software issues

Very good communication skills

Willing to work in shifts