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Technical Operations Lead

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Brief description :

Key Responsibilities

  • Own the process of Repackaging software titles for RMs proprietary product (CC4) and Microsoft SCCM.
  • Acting as a technical lead offering technical mentoring, support and guidance to a small team of engineers.
  • Resolving complex issues on enterprise scale live systems.
  • Managing relationships with several divisions across RM.
  • Strive to improve the efficiency of the process.
  • Ensure that agreed SLA’s are met.
  • The candidate must be able to work in the UK shifts.


Minimum Qualification and Experience

  • Should be a Graduate (preferably Computer related) with 5 to 7 years of experience in similar projects. 

Preferred skills

Mandatory Skills

  • Good knowledge in Windows OSs ( including server).
  • Team Management.
  • Good troubleshooting skills.
  • Capable of effective prioritisation of tasks and time management.
  • Customer focus.
  • Process orientation.


Desired Skills

  • Familiarity with MS Office apps like MS Excel and MS Word.
  • MSI packaging using any tools.
  • Microsoft SCCM.


Competency Requirement

  • Customer Focus.
  • Good communication skills, both written and verbal.
  • Excellent Negotiation and influencing skills.
  • Judgment and decision making, excellent planning, organizing & time management skills.
  • Good analytical and problem solving abilities with a logical approach.