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HR Operations Lead

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Brief description :

Key Responsibilities

  • Deliver HR services in line with business needs by providing generalist HR support and guidance to stakeholders.
  • Overall responsibility of Employee Relations and HR Operations, Learning and development and corporate communications.
  • Ensuring improving quality of HR.
  • Responsible for Policy Formulation and Implementation.
  • Accountable for management of compensation & benefits, performance management and career planning cycles.
  • Ensuring legal compliance and up-to-date handbooks, contracts and policies.
  • Handling grievances or policy related queries of the employees.
  • Keep HR manager informed of any human resource related issues within the organization, which require attention.
  • Improve quantifiable metrics in HR Performance.
  • Maintain monthly reports and provide inputs regularly.
  • Develop next level HR Professionals.
  • Guide on conflict management and building relationships.
  • Handle specific disciplinary or performance issues of employees.
  • Uphold values of the organization.


Minimum Qualification and Experience

  • Relevant educational qualifications in HR or related area desirable.
  • A minimum of 8 years HR related work experience.

Preferred skills

Mandatory Skills

  • Prefer a Business-HR orientation.
  • Handled disciplinary and operational HR.
  • Working knowledge of learning and development, employee engagement and recruitment.
  • Worked on employee engagement initiatives and surveys.
  • Systems or process orientation is necessary.


Desired Skills

  • Can show specific improvements through Six Sigma or other improvement initiatives in the HR area.
  • Exposure to or involved in PCMM implementation will be advantageous.


Competency Requirement

  • Excellent oral and written communication skills.
  • Well-developed influencing skills, with the ability to interact with all levels in the organization.