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Team Lead - Systems

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Brief description :

Key Responsibilities

  • Maintain correct level of staff to resource varying workload on support, allowing for other support requirements & absence. Publish & Manage the Operations team ROTA.
  • Ensure objectives, appraisals & regular 1:1s are completed with direct reports and throughout the teams.
  • Ensure engineer development opportunities are available via training & suitable career planning.
  • Measure individual engineer performance against team targets agreed & KPIs.
  • Mentor and coach other members of the Connectivity Services team, working closely with RM ESI & RM UK to share knowledge & improve 24/7 systems availability.
  • Ensure team does Proactive identification and management to resolution of complex and recurring systems and process issues.
  • Provides appropriate reports on operational tasks/proactive tasks to managers and senior management in a timely fashion.
  • Ensure support escalations & policy decisions are managed appropriately.
  • Provide escalation support and guidance.
  • Complete support issue trend analysis including.
  • Knowledge Library documentation.


Minimum Qualification and Experience

  • Should be a graduate with more than 6 years of experience in systems ( networking, Linux or windows ) or systems support.

Preferred skills

Mandatory Skills

  • Operational Management.
  • People Management.
  • Knowledge Management & Support Analysis.


Desired Skills

  • Experience of IP networking, load balancing and routing.
  • Exposure to or knowledge of Monitoring tools like Nagios, Cacti, Icinga etc will be an advantage.
  • Knowledge of enterprise backup & restore products, such as Commvault or Legato Networker.
  • PowerShell scripting, Knowledge in other scripting like VBS, Batch etc.


Competency Requirement

  • Communication & Influencing Skills.
  • Good planning, organizing and time management skills.
  • Judgment & Decision Making.
  • Leadership Skills.