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Sr. IT Support Engineer

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Brief description :

Install, Maintain and upgrade server hardware and OS, server based applications, Virtual server infrastructure, Database servers, Mail servers, Storage devices.

Resolving all server related problems with appropriate documentation and control.

User management – Creation and deletion of users, groups

Install software, patches, updates and service packs

Security management – Configuring Account policy, Access rights, Domain policies and password controls

Monitor the utilization of CPU, disk, memory and I/O parameters (IT 360)

Manage and tune system resources to ensure the optimal mix of storage space, memory, and processing power to meet system requirements and department needs.

Schedule and optimize the services running on the server

Ensure all critical services are running on the server

Load latest anti-virus/firewall updates on the server

Storage and Backup data and Perform regular Backup and Restore procedures as per the laid procedures.
File and Print server management

Escalating unresolved problems to the principal / hardware vendor for ensuring resolution.

Develop & maintain thorough and updated documentation of all activities related to servers

Fault and Configuration Management of LAN/WAN Devices such as routers, switches, VPN,
tc. (Detection, isolation and diagnosis of network faults and get them resolved)

Configuration Management of the networking equipment in coordination with Client IT Team & related vendors.

Incident Management - Detection, isolation, diagnosis and resolution of network & security elements incidents including coordination with Vendor (Service Provider) and get them resolved as per the SLA with the service provider. Follow up with respective vendor as per the SLA for resolution and call closure.

Preferred skills

DEGREE IN COMPUTER SCIENCE, BCA, BSc with computer science with 3- 7 yrs Experience.

Extensive hands on experience in server administration, Multilingual capability especially in Hindi, English & Any South Indian languages.

Walk in venue

Monday to Friday, 9.30 AM to 4 PM

Muthoot Pappachan Technologies

14th Floor | Leela Infopark |Technopark Campus | Kariyavattom P.O

Trivandrum - 695 581 | Kerala | INDIA  

Tel : +91 471 3307 300 (Extn.315)