Thiruvananthapuram
31°C
Trivandrum
31°C
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Application Support

Closing on:

18/05/2018

Contact email

tinut@suntecgroup.com

Brief description :

Immediate Opening For Application Support
  • Work with the project team to ensure smooth takeover of projects and customer support through well-defined processes and checklists
  • Manage individual project priorities, deadlines and deliverables
  • Work with our clients in a proactive way to help them leverage the optimum value from our products and solutions
  • Write clean code and develop defect free re-usable configuration items (profiles, business rules, business data configurations and process flows etc.) when handling change requests and other similar support work
  • Understand the client issues and quickly do a deep dive to understand the root cause (either by reviewing the code-base or by reviewing the solution architecture) and identify possible solutions
  • Independently solve the issue through direct action or take ownership to work with different internal stakeholders to resolve the issue within the shortest possible time
  • Focus on the highest quality for every artefact that you deliver and ensure that you deliver them right the first time, every time and regularly document all the support activities and issue resolutions for driving knowledge across the organization
  • Visualize, design and develop all possible positive and negative unit test scenarios & test cases that meet the component requirements/design specifications and assures first time right delivery in changes for our product for our support clients
  • Take part in  regular reviews and RCAs to identify any risks, potential escalations and to identify the mitigation strategies and execute the same
  • Follow coding conventions/documentation standards and latest software development best practices
  • Work along with the other  support engineers in the cluster to identify trends across all the projects you handle
  • Continuously look for ways to reduce development cycle time, effort and cost across our support projects and associated CRs
  • Contribute by providing contents to our learning and knowledge management initiatives
  • Contribute as a thought leader and technology evangelist & represent us in events as an ambassador for our products
  • Contribute in providing inputs that innovate and improve our engineering and support process

Preferred skills

  • Good understanding and expertise of the latest software delivery methodologies and support frameworks and methodologies such as ITLS and agile implementation process
  • Good understanding of our products, industries, domains, clients and our history with these clients, competitors and our strategic direction as a company
  • Good understanding of the latest project management philosophies
  • Good understanding of technology and well versed with the latest design thinking principles
  • Good ability to focus on the needs of the business of our clients as a whole, its strategic direction, and in identifying initiatives that will allow a business to meet the goals
  • Good client management skills
  • Good understanding of software testing (manual testing, performance testing, automation and automation scripting)
  • Excellent communication and presentation skills
  • Good negotiation skills and excellent leadership skills
  • Good proficiency of standard and latest programming concepts and  languages such as Java, C++ and knowledge of functional programming
  • Good understanding of database management and programming for technologies such as RDBMS, SQL, NoSQL, MySQL, MS SQL Server, PostgreSQL, MariaDB, Oracle, DB2, H2 and Cassandra
  • Good understanding of front end development tools such as HTML5, CSS3, JSP and Servelets, Spring MVC, JQuery, Java Script, Angular JS, Node JS etc.
  • Good understanding of application servers management
  • Good understanding of web-services, XMLs and development with third party components
  • Good understanding of latest technology infrastructure & deployment management
  • Good understanding of configuring our product for multiple scenarios
  • Strong customer focus  (internal and external) and excellent team player
  • Excellent analytical skills and extremely high self-driven attitude, detail oriented, proactive and able to prioritize and manage workloads and meet critical project deadlines
  • Owns a tenacious and never say die attitude - able to follow-up incessantly with our partners and customers (internal or external) till a conclusion is reached
Experience: 2 to 6
looking for candidates with Product Support/Implementation Experience
please share your resume to tinut@suntecgroup.com

Walk in venue

Venue: SunTec Business Solution

Tejaswini Building,2nd Floor

Technopark, Trivandrum

Time: 10.00 AM to 5.00 PM