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Network Support Engineers

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Brief description :

We are looking for Network Support Engineers to provide enterprise level firewall migration/configuration support to our customers. This technician will provide support via phone, web, email and other channels as required. 
Essential Responsibilities:
  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines
  • following procedures and policies, and applying data and resources to support projects or initiatives
  • collaborating with others, often cross-functionally, to solve business problems
  • supporting the completion of priorities, deadlines, and expectations
  • communicating progress and information
  • identifying and recommending ways to address improvement opportunities when possible 
  • Escalating issues or risks as appropriate.
  • work in 247 shifts 

Preferred skills

Minimum Qualifications:

  • Minimum one (1) year experience in the configuration, implementation, operation, and troubleshooting of network technologies.

Preferred Qualifications:

  • One (1) year of experience working with network diagnostic and management tools.
  • One (1) year experience in the configuration and management network routers and switches.

Certifications - preferred.

  • Cisco Certified Network Associate (CCNA) certification.
  • Cisco Certified Network Professional (CCNP) certification