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Senior Support Engineer : Windows

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Brief description :

Years of Experience : 4 Years

Any degree with good knowledge on server hardware’s/enclosures/Microsoft/VMware and cloud technologies.

Preferred skills

• Minimum of 4 years of experience within IT Operations, infrastructure services support (Systems management), operations

•Demonstrable technical expertise in deploying MS Technologies such as Windows Server, Active Directory, Exchange Server, Lync, O365 etc

•Thorough technical knowledge of Windows platform (Windows, AD, VMware and Hyper – V)

•Should have good analytical/logical approach on troubleshooting for resolving hardware issues related to Servers ( such as HP Dell, IBM)

•Server Blades, Blade enclosures, Blade networking such as Virtual Connect, VC FC, FF

•Troubleshoot hardware and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware, ESX etc. desired.

•Must be able to demonstrate deep technical troubleshooting and problem solving skills

•Expertise on Windows heterogeneous platform environments, including MS Clustering, NLB, backup operations, Middleware applications (Terminal Services, Citrix)

•Deep technical skills on Microsoft Core components are mandatory (DNS, DHCP, WINS)

•Strong Experience in MS Exchange, Office 365, Skype for business, lync etc

•Experience with installation and configuration of Active directory, Exchange

•Experience in O365, configuration & Migration

•Good understanding about upgrading, transitioning and migrating Active Directory to the latest version

•Good understanding Active Directory Tools that will help in Troubleshooting, Monitoring and fine tuning of Active Directory

•Good understanding of mail flow design

•Good Knowledge of Server Hardware/RAID, SAN, Backup Applications

•Good knowledge in Azure, AWS , Google cloud and other private cloud solutions like Rackspace and Softlayer

•Understand customer environment & gather business requirement, research Technical Aspects & Best Practices

•Identify customer required deliverables & all tasks for the project

•Product and technology oriented certifications on the relevant areas

•Clear communication and good customer handling skills

Should be flexible for 24*7 shifts

•Excellent communication skills both written and verbal 

22nd & 23rd March Register