Brief description :
- Provide customer support via web chat services, and resolve all customer issues with exception customer service skills
- A passion for delivering high quality customer service and delighting our customers at all times
- Follow predefined (as trained) support procedures and policies
- Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction
- Master the use of our support channels, processes & tools
- Identify and report issues & feedback through appropriate channels
- Confidence and ability to work under pressure in a deadline driven environment
- Suggest process improvements
Preferred skills
- Exceptional English is MUST both written & verbal
- Should be outstanding in Spellings & English Grammar
- Excellent interpersonal skills and team player
- Initiative and ability to get on and work on their own
- Strong analytical, problem-solving and troubleshooting skills
- Proactive approach
- Open to work in 24*7 environment including holidays
- Experience in International operations – Voice / Non Voice/ Chat, Email
- Good keyboarding skills (at least 30 WPM)
- Should abide by the Company Policies and Procedures
