Operations Team Lead-3
Brief description :
Operations Team Lead
As a Team Leader of Operations, you will be responsible for driving the department towards suggesting/implementing creative solutions for existing process issues, identifying ways to automate or simplify how team members currently work and get involved in ongoing projects to build/launch more innovative ways for increasing efficiency/ productivity/outcomes. The successful candidate will have a passion to implement best practices, an interest in learning, as well as a desire to develop/groom team members into future leaders.
Ability to comprehend/understand a new data domain
Understanding of Data administration & functions (Collection, Management, Delivery etc.)
Proficient in MS Office (Excel, Access, Word etc.)
An analytical mindset with problem-solving skills
Excellent communication and collaboration skills
Ability to engage in multiple assignments concurrently, with great attention to details.
Passion to Lead, train and develop team members to reach their full potential.
Great interpersonal skills and the ability to form strong working relationships.
Duties & Responsibilities
Develop / re-engineer an existing process for production / QA / delivery
Define roles and responsibilities of team members
Communicate and co-ordinate process adherence
Manage day-to-day operations & manage escalations
Find domain/ technology/process gaps and provide appropriate training
Collect feedback from members and review results
Create proper reports which showcase team's progress and provide inputs to the management to take decisions
Experience: - Minimum 2 years of experience as a Team Leader in any Data Process of Real Estate/Banking/Insurance/Medical/Automotive (any non-Voice)
Mention the subject line as "Operations Team Lead_2018"