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Team Lead

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Brief description :

  • Create an inspiring team environment with an open communication culture
  • Proven track record of Handling team and Sales Performance
  • Manage & motivate a team of 15+ Telesales operators
  • Manage Sales target month on month (Outbound Sales)
  • Maximize Productivity
  • Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Suggest and organize team building activities
  • Attrition & Shrinkage Control
  • Intersted candidates please mention Job code CBS-TL02 as the subject line while applying for the job. 

Preferred skills

  • Graduation in any discipline 
  • Proven work experience as a team leader or supervisor.
  • In-depth knowledge of performance metrics.
  • Good Computer skills, especially MS Excel
  • Excellent communication in English and leadership skills.
  • Organizational and time-management skills.
  • Decision-making skills.